So Who Is Doug?

Doug is The Success Facilitator™ [www.eiisuccess.com] who helps others exchange information for ideas to achieve their success. For example a retailer that has to park 700 vehicles daily and only has 600 parking spaces or improving manufacturing output by 2,200%.

He was with Maritz Performance Improvement Company in their project with Cadillac dealerships to sell more cars and exceed customer expectations. This work resulted in 1,000-car increase in retails sales and customer satisfaction above all other General Motor’s dealerships nationwide. Another success was helping a family owned dealership discover they didn’t know where they were going as a business and their employees were not involved. The improvement was coaching the leadership team to create company vision and mission statements.

Doug has used his task oriented, problem solving ability for continuous improvement with the US government, retail, manufacturing, nonprofit and family owned organizations affecting thousands of adults and youth. His professional career started with enlistment in the Marines serving in the ranks of private to captain.

After military service, Texas Instruments employed him in various manufacturing, quality assurance, and customer service positions. At TI he:

Reduced manufacturing cycle time by 30%
Achieved cost saving in excess of $25,000 annually
18% reduction in manufacturing defects for defense systems
10% annual growth in new customers being served

Doug earned his BA and MBA degrees from Chapman College and the University of Dallas respectively while attending night school. His professional membership includes Dallas OD [organizational development] Network and Institute of Management Consultants. Doug was chairman of a fund raising effort for the Boy Scouts of America which exceeded the goal by 123%. He has completed the Dallas White Rock Marathon every year since 1982.

Doug’s effort is to address the journey rather than the destination. Clients already know the answers to their future improvements. But at times a facilitator is needed for people to engage in discussion, discover their answers and to make decision(s). An ideal client would be either inspired or dissatisfied with their current situation, have a vision of future success and ready for the first-steps.