"Like CliffsNotes for adults..." (a recent participant) KEEP LEARNING! -- KEEP CONNECTING!
The First Friday Book Synopsis is not just an event --
it is a growing community of learners! {Note: you can purchase the presentations from last month (Onward and
Disciplined Dreaming), and the special presentation on Al Qaeda
and Leadership Lessons of the Navy SEALs,
with handout + audio, from our companion web site, 15minutebusinessbooks.com.
Click here to make your purchase}. · Reserve your spot for the FRIDAY, AUGUST 5, First Friday Book Synopsis. · Read our blog. (our blog readership continues to grow, and is really worth a regular look!) · Purchase past presentations (handout + audio) CHECK OUT OUR NEW SUBSCRIPTION PLAN! · Creative Communication Network can bring our training in writing skills, and presentation skills, and other programs, into your company. Click here for more information. |
| | IN OUR 14TH YEAR!
You are invited to the
First Friday Book Synopsis "Like Cliffsnotes on steroids!"
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| | | The First Friday Book Synopsis
Karl Krayer and
Randy Mayeux are constantly dining
on the best business books
| Event Sponsored by CREATIVE COMMUNICATION
NETWORK | | Previous book synopses can be found online at | Read the latest posts in our Business Book Blog. | | |
"I feel like I've just read two books."
(a recent participant )
Greetings!12 meetings a year. 24 books. Lots of great content, great networking, and great food. The First Friday Book Synopsis is custom made for the content needs of today's fast-paced business professional.
You want to learn.
We read books, summarize the key findings, and let you share the findings.
We help you learn in our learning community, with a monthly live learning experience. Come join us! For the August 5 First Friday Book Synopsis, we have two good books -- including a terrific look at genuine excellence in customer service, as seen in the all-important health care field. All the details follow below. And...recently, we presented a special session in honor of the the successful mission conducted by Navy SEAL Team 6 on Osama bin Laden. At this session, I presented a brief overview of Al-Qaeda, taken from an array of sources, and then my synopsis of the book Leadership Lessons of the Navy SEALs. We donated the profits from this session to the Fisher House, serving military families. Karl and I had the privilege of touring the local Fisher House (adjacent to the Dallas VA hospital), as we delivered a check for just under $500.00. Here we are with Lydia Henderson, who is the Director of the center in Dallas. 
Thanks to all who attended this session, thus contributing to this worthy cause. Come join us for the August 5 First Friday Book Synopsis. It may be the best possible use of your time and your early morning energy.
Expectantly, Randy Mayeux 469-330-2414
ps: Please forward this e-mail. And send me any names that you would like for me to add to this invitation/reminder list. Thanks!
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You can find many First Friday Book Synopsis video excerpts on youtube. Just type in "First Friday Book Synopsis" in the search box at youtube. Special thanks to Doug Caldwell!
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You are invited to attend the First Friday Book Synopsis two books, great networking, and a terrific breakfast the First Friday of Every Month WHEN: the 1st Friday of Aug. - Friday, Aug. 5, 2011 WHERE: The Park City Club TIME: 7:00am (we end promptly at 8:05) COST: $29.00 ($27.00 if pre-paid on-line) RESERVE NOW: BY E-MAIL (please put FFBS reservation in the subject line) or through our
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"Like CliffsNotes on steroids!" (conference participant; Albuquerque, New Mexico)
Our promise is simple: We can take you through best-selling business books "cover-to-cover twice, in just one hour." FOR THE AUGUST 5 FIRST FRIDAY BOOK SYNOPSIS
Synopsis presented by Karl Krayer: TouchPoints:
Creating Powerful Leadership Connections in the Smallest Moments by Douglas R Conant and Mette Norgaard. Jossey-Bass (2011). |
Synopsis presented by Randy Mayeux
Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System
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About the books for August... TouchPoints: Creating Powerful Leadership Connections in the Smallest of Moments (J-B Warren Bennis Series) by Douglas R Conant and Mette Norgaard. Doug and Mette's premise is that we've clearly moved from the "information age" to the "interruption age." I agree! We're barraged by emails, texts, and unscheduled conversations that seem to stand between us and getting the "real work" done. Their book, TouchPoints addresses this head-on. In fact, it is the first and best source I have seen that shows how to USE these moments rather than FIGHT them - to expand your influence and get more done. What is so powerful about this book is that is actually works. Doug Conant and Mette Norgaard walk you through exactly how to intentionally seize the moment in ways you have likely not fully considered before. What I particularly like is that Conant, CEO of Campbell Soup Company, has been applying this "approach" for years - and had the guts to write about these "small moments" -- versus something more grandstanding. There is a humility here, an authenticity that is great to see and learn from. Also, this is not just a "make them feel good" touchy feely pitch either. It helps you to get to a well thought out "meta" conversation, if you will, in your own head as you confront the "issue." In fact, what I really like is that the book pushes you to figure out your own leadership model that then dictates your reaction in these moments. You lead with intention...not reaction...even in the most "reactive" of moments. In my book What Got You Here Won't Get You There, I list 20 habits that keep high performers, achievers, aspiring leaders ...what have you ...from really ascending to the highest levels. I also give seven steps to show how you can fix these habits. Among these are listen, thank, follow up. The approach in TouchPoints is exactly in line with what I am saying in my book - and it is useful frame in which to learn to really listen and, yes, get out of your own way. Lastly, I'll make a recommendation for you: read this closely and put it to work for at least one day - if in that day you see an effect, as I think you will, do it again the next day. If you forget or miss opportunities as you go - so be it...get over it and keep moving forward bit by bit, interaction by interaction. Over time you will start to see real impact - because this really is what leadership is about. In fact, I would argue that real "roll up your sleeves leadership" is exactly this - adding real value through these "smallest of moments." (excerpted from the review by Marshall Goldsmith from the Amazon page here ). |
Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience from UCLA Health System
by Joseph A. Michelli. A vigorous and comprehensive analysis of UCLA Health System As indicated in previously published books, Joseph A. Michelli is  attracted to and fascinated by organizational excellence. He has an almost (not quite) insatiable curiosity to understand what works, what doesn't, and why. First, he studied Pike Place Fish Market in Seattle (When Fish Fly: Lessons for Creating a Vital and Energized Workplace, co-authored with John Yokoyama, its owner), then Starbucks Coffee and Tea Company (The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary), then Ritz-Carlton Hotel Company (The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton), and now UCLA Health System (Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System). Notice the descriptive terms: "a vital and energized workplace," "turning ordinary into extraordinary," "creating a legendary customer experience," and "creating a world-class customer experience." All of these terms (not one but all) describe all four organizations. In this latest volume, Michelli organizes his material within eleven chapters and concludes each of 2-11 with a "Prescription Summary" and then "Prescriptive Action" worksheet" when ending his Conclusion. Readers will also appreciate his insertion of "Your Diagnostic Checkup" sets of self-diagnostic questions throughout the narrative. For example: Vision: "Have you placed the 'face of the customer' in all aspects of your discussions? Safety: "What are the five business-critical safety objectives for your business?" (One of five Qs, Pages 76-77) Measurement: "What metrics, certifications, or criteria should consumers rely upon to determine quality in your industry? Lean Thinking: "Are you building 'lean thinking' efficiency approaches? Breakthrough Innovations: "How can you leverage the diversity of your organization to build on your breakthrough innovations and achieve a 'center of excellence' for your specific area of innovation?" Note that none of these is unique to the provision of health care. These and other questions posed by Michelli should be asked and then answered by leaders in any organization, whatever its size and nature may be. In my opinion, this is Joseph Michelli's most important book...and his most valuable book...thus far. I also think it is his most entertaining. Bravo! (excerpted from the review by Bob Morris from our blog. Read his entire review here ). |
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