Great to have someone to ask for help late on Christmas Day and Jeffery was there...at least in a virtual way as we used Geek Squad chat connection.
In trying to fix a WiFi connection problem with my Kindle Fire I wanted to upgrade the firmware for the WiFi router. It seemed easy enough from the manufacturer's website and then I remembered my Tech Support contract.
So let's use the service. In a whole lot less time than if I tried it, Jeffery got the router upgraded and answered a few related questions. First time used the service and it made a great first impression.
Geek Squad needs to clone more of Jeffery-types in the customer service support arena so it spreads to other industries.
Hey, Geek Squad BIG CHIEF WAHOO: For the value that Jeffery brought to virtual conversation, you got me renewing my Tech Support contract for 2012.
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